Warm or sterile, corporate or creative, collaborative or segmented...a building influences the activities inside. If you want people to feel a certain way, provide them with the right environment.
The truth of the matter is that a building can serve as a strategic competitive weapon. It can enhance sales, attract talent, and even change the way you do business. But how?
Through Miron’s Experience-Based Design Process and in conjunction with our design partners, we engage an owner’s current staff and employees to co-create unique and ideal customer experiences. Who better to walk through and feel the experience than the people who live it every day? Our goal is to understand customers’ unique needs and align people and behaviors to deliver the right solutions.
As a collaborative team, we observe the current employee and customer experience, enhance that experience, and intentionally orchestrate new experiences to achieve business results. Innovation comes to life through the eyes of the user and helps to ensure desired outcomes happen every time, without fail. A few of the tools we use include Innovation Teams, Connection Diagramming, and Reverse Outcome Modeling. EBD can help organizations increase market share, elevate their ability to recruit and retain the best and the brightest, enhance their reputation in the industry and community, and continuously improve operations to lower costs and provide higher levels of service.
Let us help you find solutions to address your construction questions and concerns.
Steve Tyink, Miron’s vice president of business innovation, explains the Experience-Based Design Process: https://www.youtube.com/watch?v=Leg_ciXmYhk
From Our Blog: The Evolution of Customer Care